Clearstone’s Privacy & Refund Policy
We collect and store information you provide through this websites in order to process your transaction and to record the purchase in our guest management system for further use consistent with your purchase. As such, we collect necessary information from you when you place an order or at times, when you call us with a question or use any of our services.
We typically request the following information from most of our guests related to your purchase through our website:
- Your name
- Your mailing address
- Your e-mail address
- Your phone number
- Your payment information
- We will typically request much of the same for the recipient of a gift certificate
Additional information will be collected at the time of treatment to ensure your safety related to the services you are to receive.
Information Collected Automatically:
In an effort to further enhance your online shopping experience with us, we may collect additional information such as your IP address, browsing history while on our website, browser and device characteristics, and referring URLs. This information is collected and stored using a variety of common technologies, including various types of cookies, Flash cookies, web beacons, and tags.
These technologies may also allow us to identify you as a particular guest of Clearstone Laser Hair Removal & Medical Spa.
Our websites and mobile applications are not designed to respond to “do not track” requests from browsers.
To help us understand and enhance our interactions with you, we may permit third part web analytics to collect and process information on our websites using the technologies described above.
Our website may collect certain information such as the type of mobile device you are using or your specific location – with the intention of allowing you to search for one of our locations as our practice continues to expand. To allow any application to identify your location, you must enable this functionality through your mobile device’s settings to allow the use of technologies such as Wi-Fi, GPS signals, cell tower position, or other technologies. Clearstone Laser Hair Removal & Medical Spa has no control over your device’s settings.
How We Use The Information We Collect:
Clearstone utilizes this information for providing the purchased service or for responding to requests for services or information.
We may also use this information for processing returns or exchanges, marketing and advertising products and services, conducting research and analysis, establishing and managing your accounts with us, communicating things like special events, promotions and surveys, and for operating, evaluating and improving our medical spa for the benefit of our valued guests.
Clearstone may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and to enforce our agreements.
Your Information Is Not Shared With Others:
Clearstone Laser Hair Removal & Medical Spa does not sell, rent or trade your personal information to third parties.
We Protect Your Information:
Clearstone employs reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Clearstone Laser Hair Removal & Medical Spa cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
We use a variety of information security measures to protect your online transactions with us. Clearstone’s website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website such as ordering information, including your name, e-mail address and credit card number.
Limitations You Can Place:
At anytime, you can notify us of guest preferences, such as no longer receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications. We ask that you update and correct your personal information on file with us as it may change from time-to-time so to allow us to provide the highest level of service to you. Please understand that we may not be able to remove your content or personal information from our guest management system as record retention is required by law for the services that we preform.
To place any of these limitations upon your information, please notify us by:
- Contacting us at 832.460.4200 with your request and current contact information
- Sending an e-mail with your request and current contact information to: GreatResults@clearstonespa.com
- Sending a letter with your request and current contact information to:
- Clearstone Laser Hair Removal & Medical Spa, 2201 W Holcombe, Ste 225, Houston, Texas 77030
Protecting Children’s Privacy
Wanting to protect the information of children, we do not knowingly collect personal information for those under the age of 13.
Privacy of Social Media:
Updates To Our Privacy
Refund & Cancellation Policy
Upon request, Clearstone Laser Hair Removal & Medical Spa will refund any unused services purchased through our website. If the purchase included a package, a pro-rata refund of unused services will be provided. Gift certificates and specials purchased from our website do not expire. Guest may need to show proof of purchase in order to receive a refund.
Refunds are usually processed within one business and are processed in the same manner in which they were purchased.
Phone: 832.460.4200 (Clinic)
Address: The Avery Medical Building | 2201 W. Holcombe Blvd., Ste 225 | Houston, Texas 77030
Last Updated 11.17.2014